Telecommunications service provider Claro on Friday unvieled a $18 million customer access centre at its head offices on Knutsford Boulevard in New Kingston.

"This customer access centre is unlike any other in Jamaica, we will offer services including mobile phone activations, net books, data plans, blackberry service activation and the sale of call credit, all under one roof. We took our time to ensure that the store would suit the needs of customers by listening to their feedback," said Claro marketing manager Joseph Oates at the launch of the store, which has over 7,000 square feet in office space and was opened to a group of curious onlookers and prospective customers.

Oates said that some $18 million was spent on renovations to create the access centre, designed to maintain a high level of customer satisfaction."The New Kingston Customer Access Centre is a template of what all our stores will look like throughout the island, spacious, convenient equipped with friendly services. We are expanding our access centre to adequately cater for our growing customer base," Oates commented, saying that in addition to a larger display area for the company's products, there would now be more customer care representatives, a comfortable waiting area and in house technicians that will diagnose phones issues.

"Claro is committed to providing the best customer service experience for our clients, and will be rolling out more initiatives to ensure that our growing clientele gets the best customer care available," he stated. "The company's sales and subscriptions have exceeded all expectations, we're expecting 2010 to be even better."

Claro is a subsidiary of America Movil, Latin America's biggest mobile phone operator -- owned by Mexican tycoon Carlos Slim, recognised as the richest man in the world.

Claro said last month that its network had grown by close to 150,000 subscribers since the start of the year, signalling that the company was making inroads in a local mobile phone market dominated by Digicel, which is owned by Irish billionaire Denis O'Brien.