The Betting, Gaming and Lotteries Commission has concluded its investigation into a claim for US$167,765.16 made on January 23, 2010 by a player at Treasure Hunt gaming lounge in Ocho Rios ('the Licensee'). The claim arose from the appearance of that amount on the player's card.

The Commission, after conducting its own preliminary investigation, contracted the services of Gaming Laboratories International (GLI) to conduct a forensic audit of both the gaming machine and hardware and software of the cashless accounting system used by the Licensee.

GLI's findings, after extensive testing and evaluation, are that the amount that was credited to the player's card was not the result of a win or any other action performed by the Gaming Machine, but rather the result of a malfunction of the cashless accounting system.

The malfunction arose from pressing the 'cashout' button at the same time as a cashless transfer to the machine was being attempted. The machine rejected the transfer, but in the process a random rollback amount was presented on the player's card, in this case the amount referred to. These findings were communicated to the Licensee and the player at a meeting on April 29, 2010 at the Commission's offices.

The Commission has been advised that an upgrade to prevent a recurrence has been developed by the suppliers of the cashless accounting system. The Commission has instructed the Licensee that such an upgrade is required before the machines can resume operation. The upgrade must have been certified by GLI, prior to resumption of operations.

Amendments to the Betting, Gaming and Lotteries Act will include pre-approval of gaming machines and other gaming hardware and software, tested and certified by approved testing facilities against standards developed by the Commission.

Gaming Laboratories International is the largest testing facility of its kind in the world and is licensed in North America, Europe, Africa, Asia and South America. In particular, the company is licensed in New Jersey and Nevada, benchmark jurisdictions for the Commission. The company has previously provided testing services to the Commission.