I can't seem to understand why it is that a country that is so keen on being marketed as a tourist destination is so poor on basic customer service when it comes to serving its own people. It is so frustrating to me as an outgoing consumer to be greeted with such ambivalence in the marketplace. Nuff people jus don't know how to treat customers right!

So many people complain about not being able to find a 'work' yet when one is bestowed upon them, they make an ass of themselves and turn out to be more of a liability than an asset. When dealing with customers it is imperative that you leave your problems at the door and pick them back up when yuh a go home.

At some restaurants or business entities the blatant disregard for customer care and service is alarming. Not even a "good morning" yuh can get or "how may I help you Sir or Madam". I have been in stores and not one store attendant even quint pon mi and wen mi start help mi self one a dem a come open har bung shell pon mi, so yuh know mi jus talk the tings and bring har down to size.

Fast-food chains

Lets not even talk about fast-food chains because I really don't know what fast about taking 10 years to serve chicken and fries or burger and worst when you do get the food yuh teeth dem dun drop out because of the hunger and the food cold like puppy nose.

Prejudice is also another poisonous ingredient which continues to flaw customer care and service in Jamaica. If you are not seemingly of a Caucasian lineage and yuh no have the 'uptown' look, is like yuh nuh deserve proper service.

I have not a problem with those types of persons being properly served but it should be the general mission of the store to treat all customers well, no matter your class, colour or creed.

'Dutty' attitude

Sometime weh can bun mi a how some a them ugly and tan bad and ave the nerve fi a gi dutty attitude weh most times uncall fah. I'm quite aware that some customers can be rude and even verbally abusive but at that time an entity should have measures to deal with scoundrels like those because after all nobody wants to be disrespected. Separate and a part from that, nuff a dem need fi cum off the front line and be put on toilet duty cause dem nuh ready.

Have fi seh big up to managers like Kevin Farquharson of Sunset Jamaica Grande who keeps the standard of good customer service alive by quickly ameliorating negative situations to ensure that the customer feels justified, appreciated and taken care of. My thing is, if we don't treat our own people well and ensure that customers go away feeling satisfied, it is going to be a gargantuan task to treat others well.

At the end of the day one should take pride in his job and do it with a smile because you never know how far up the ladder of success that smile can take you or how that bad attitude can sink you.